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The RealReal

“The new Avigilon Alta solution provided a 60% reduction in monthly operating expenses, saving the company approximately $100,000 per year.”

Robert Cormie, Vice President of Asset Protection and Facilities at The RealReal

Protecting assets and enhancing security

The RealReal, a luxury retail consignment marketplace, used Avigilon’s cloud-native video security solution to help protect high-value assets and bolster retail security.

Extensive coverage

The Avigilon cameras provide clarity to observe and help protect small, high-value items, such as fine jewelry and watches.

Proactive security

The Avigilon Alta Video VMS enables proactive 24/7 security with AI analytics that alert operators to suspicious activity.

Smart search

For daily operations, the Alta Video VMS’s intelligent search features help operators locate specific events in moments.

Seamless integration

The Alta Cloud Connectors create a unified security platform by integrating existing third-party cameras with the Alta solution.

A unified cloud solution

Discover how The RealReal enhanced its security and operational efficiency by adopting the Avigilon Alta cloud-native video security solution.

Challenge: protect luxury goods

The RealReal’s consignment model means every high-value item is owned by an individual consignor. Protecting these unique assets is essential to maintaining the trust that underpins the entire operation.

However, operational challenges put this trust at risk. Manual processes for tracking shipments made it difficult to verify an item’s journey. The previous security system also used low-resolution cameras, inadequate for monitoring small, high-value jewelry.

Solution: proactive security

After a demo, The RealReal selected the Avigilon Alta video security solution for its interface, powerful zoom and open platform.

  • Enhanced security

    With high-resolution Avigilon cameras, the asset protection team can now observe small, high-value items with exceptional clarity.

  • Significant financial savings

    The Alta platform helped reduce monthly operating expenses by 60%, saving the company approximately $100,000 a year across its entire retail portfolio.

  • User-friendly adoption

    The RealReal team found the cloud-native Alta solution intuitive and easy to use, leading to immediate and enthusiastic employee adoption.

Result: 24/7 asset protection

By deploying the Alta solution, The RealReal has enhanced its asset protection capabilities and operational efficiency. The AI-powered solution provides the clarity and real-time alerts needed to secure inventory 24/7.

Looking ahead, The RealReal plans to deepen its partnership with Avigilon by unifying its entire security infrastructure on a single platform. The immediate goal is to convert its e‑commerce centers and integrate Alta Access to improve efficiency and investigation timelines.

Have questions? We can help

Our video security experts can help you implement the right security system for your business.