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Almacenes El Rey

“With Avigilon Unity video security, fraud prevention has improved, helping us reduce incidents by 18%.”

- Edwin Barrientos Reyes, Technology and Digital Transformation Manager at Almacenes El Rey

Security built for growing stores

Almacenes El Rey, a rapidly expanding department store with 18 locations in Costa Rica, implemented the AI-powered Avigilon Unity video security solution to improve loss prevention and store safety

Comprehensive coverage

The AI-powered Avigilon security cameras enable operators to observe store activity and detect potential threats to staff safety.

AI threat detection

Avigilon’s AI video analytics technology, including face watch lists and LPR, helps identify known criminals.

Real-time alerts

The Avigilon Unity Video VMS delivers automatic, real-time alerts, enabling security teams to respond and take decisive action.

Faster investigations

Operators use the Unity Video VMS to quickly search for footage to resolve investigations and customer complaints.

Advanced video security

Discover how Almacenes El Rey used the on-premise Avigilon Unity video security solution to combat organized retail crime (ORC) and enhance store safety.

Challenge: combat retail crime

Almacenes El Rey saw limitations arise with its analog-based video security system. The retailer’s outdated cameras lacked the technology to detect threats, requiring security operators to manually view live video feeds.

As a result, combating ORC became a challenging task. The video security system didn’t feature AI analytics capabilities, meaning security teams had to manually identify thieves and determine if they were repeat offenders. This process was time-consuming and resource-intensive.

Solution: proactive security

Almacenes El Rey selected Avigilon’s Unity on-premise suite to meet its need for an AI-powered video security system.

  • Reduced organized retail crime

    Almacenes El Rey has seen a decrease in ORC across its stores after installing the Unity Video solution, including an 18% reduction in fraud incidents.

  • Enhanced store safety

    Avigilon’s AI-powered cameras enable security teams to detect potential risks to staff safety, such as disgruntled customers or hazards on the shop floor.

  • Handling customer complaints

    Avigilon cameras at cash registers help resolve complaints. The clear video captured allows the retailer to see what happened and decide the next steps.

Result: safer stores

Avigilon Unity Video has helped transform Almacenes El Rey’s security operations. By transitioning from an outdated analog system to an AI-powered video security solution, the retailer can combat ORC and enhance store safety.

Looking ahead, Almacenes El Rey plans to add more Avigilon cameras within the next two years. The business also intends to leverage Avigilon’s AI video analytics to extract data that will help optimize store layouts and strengthen its commercial strategy.

Have questions? We can help

Our video security experts can help you implement the right security system for your business.