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AVIGILON CUSTOMER SUPPORT
For technical support, visit our 24/7 online community or contact us through WhatsApp, live chat and more. Find what you need faster with the Avigilon Unity and Alta self-service support communities, FAQs and troubleshooting guides.
Avigilon Unity
Find answers to your Avigilon Unity Video and Access questions, connect with other users and access product documentation.
Alta Video
Search articles and find FAQs to get help with your Alta Aware Cloud video software and Aviglon Ava security cameras.
Alta Access Control
Get help with your Alta access control products, including FAQs and support for cloud management, integrations and mobile apps.
United States (US)
Instant SMS: +12077398451
Phone: +1 888-281-5182
Canada (CA)
Instant SMS: +12265464725
Phone: +1 888-281-5182
Brazil (BR)
Instant SMS: +5511931996383
Phone: (+55) 11 5171-9494
Austria (AT)
Instant SMS: +43676800442101
Phone: (+43) 0800 802 375
Belgium (BE)
Instant SMS: +32460213947
Phone: (+32) 25880707
Denmark (DK)
Instant SMS: +4592451698
Phone: (+45) 80 82 00 39
Finland (FIN)
Instant SMS: +3584573977047
Phone: (+358) 0800 552 037
France (FR)
Instant SMS: +33755517422
Phone: (+33) 1 73 23 56 20
Germany (DE)
Instant SMS: +4917688869198
Phone: (+49) 30 66861221
Hungary (HU)
Instant SMS: +36707178565
Phone: (+36) 80 088 032
Ireland (IE)
Instant SMS: +353863876158
Phone: (+353) 1800 81 71 09
Norway (NO)
Instant SMS: +4759448130
Phone: (+47) 22 72 82 22
Poland (PL)
Instant SMS: +48732168239
Phone: (+48) 128 817 081
Portugal (PT)
Instant SMS: +351927911301
Phone: (+351) 21 123 2050
Spain (ES)
Instant SMS: +34683783486
Phone: (+34) 911988083
Sweden (SE)
Instant SMS: +46765146977
Phone: (+46) 020 889 237
Switzerland (CH)
Instant SMS: +41798070474
Phone: (+41) 21 560 36 60
United Kingdom (UK)
Instant SMS: +447860035238
Phone: (+44) 0800 098 8779
Czech Republic
Phone: (+420) 228 888 961
Greece
Phone: (+30) 21 1198 7620
Italy
Phone: (+39) 0497847520
Netherlands
Phone: (+31) 20 241 1500
Slovakia
Phone: (+421) 080 060 1047
Australia (AU)
Instant SMS: +61455465339
Phone: (+61) 2 8748 1930
China* (North)
Phone: (+86) 10 800 714 1914
China* (South)
Phone: (+86) 10 800 140 1944
Hong Kong (HK)
Instant SMS: +85246030113
Phone: (+852) 5806 1111
Malaysia (MY
Instant SMS: +601157405419
Phone:
New Zealand
Phone: (+64) 03 962 5630
Philippines (PHL)
Instant SMS: +639191602329
Singapore (SG)
Instant SMS: +6582400191
Bahrain
Phone: (+973) 8001 9950
Israel
Phone: (+972) 1809 494 413
South Africa
Phone: (+27) 080 099 0920
Sunday 4:30 PM PST — Friday 6:00 PM PST
Multi-language support is based on agent availability.
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MAIN TELEPHONE SUPPORT
Sunday 4:30 PM PST — Friday 6:00 PM PST
Multi-language support is based on agent availability. -
ON-CALL TELEPHONE SUPPORT FOR CRITICAL ISSUES
Friday 6:00 PM PST — Sunday 4:30 PM PST
Limited on-call telephone support is available for critical issues. You may be required to leave a message for a callback. We will attempt to return all calls within 2 hours. Note that support for Access Control / ACM is limited during this period.
Multi-language support is based on agent availability. -
LIVE CHAT SUPPORT
Sunday 4:30 PM PST — Friday 6:00 PM PST
Sales and Order management (RMA/Orders): Monday 6:30 AM PST — Friday 3:00 PM PST
Live chat support is available for Avigilon Surveillance Products only. For all other products, please call Technical Support directly.