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Unity Knowledge Library

Find answers to your Avigilon Unity Video and Access questions while browsing through knowledge-based articles.

Unity Discussions Forums

Join the conversation and find answers, ask questions, and connect with other Avigilon Unity users.

Unity Video Library

Take advantage of quick, less-than-2-minute videos showcasing proven solutions and offering handy advice on optimizing your tech experience with Unity products.

Contact Support

Our team of specialists around the globe is here to answer your questions, Sunday 4:30 PM PST through Friday 6:00 PM PST. (Please note that multi-language support is based on agent availability).


Add +1 469 599 4222 as your contact and message support directly.

Live Chat

Use the blue chat tool in the bottom right corner to connect with technical support.

Phone Support

Support for all Avigilon Unity and Alta brands now use the same phone number. For Avigilon Unity Support, locate the phone number for your region below and select option 1.

United States (US)

Phone: +1 213-297-2180

Canada (CA)

Phone: +1 213-297-2180

Brazil (BR)

Austria (AT)

Belgium (BE)

Phone: +32 25-880-707

Czech Republic (CZ)

Denmark (DK)

Phone: +45 80-82-00-39

Finland (FIN)

France (FR)

Germany (DE)

Greece (GR)

Hungary (HU)

Phone: +36 80-088-032

Ireland (IE)

Italy (IT)

Netherlands (NL)

Phone: +31 20-241-1500

Norway (NO)

Phone: +47 22-72-82-22

Portugal (PT)

Slovakia (SK)

Spain (ES)

Phone: +34 911-988-083

Sweden (SE)

Phone: +46 020-889-237

Switzerland (CH)

United Kingdom (UK)

Australia (AU)

Phone: +61 2-8748-1930

China* (North)

China* (South)

Hong Kong (HK)

Phone: +852 5806-1111

New Zealand (NZ)

Phone: +64 99-226-161

Bahrain (BH)

Phone: +973 8001-9950

Israel (IL)

South Africa (ZA)

Phone: +27 11-800-7826

Weekend phone support for critical issues

Limited on-call telephone support is available for critical issues, Friday 6:00 PM PST through Sunday 4:30 PM PST. You may be required to leave a message for a callback. We will attempt to return all calls within 1 hour. Note that support for Access Control / ACM is limited during this period.