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Alta Video Knowledge

Search articles and find FAQs to get help with your Alta Aware Cloud video software and Avigilon Alta Video security cameras.

Alta Video Discussions

Join the conversation and find answers, ask questions, and connect with other Alta Video users.

Alta Video Group

Connect with other like-minded users by joining a variety of topic-specific groups, including the Ava Group.

Contact Support

Our team of specialists is here to answer your questions, Sunday 5:00 PM PST through Friday 8:00 PM PST. Note that Live Chat support for Alta Video products is not available at this time.

  • Weekend Hours

    Saturdays: 10:00 AM — 6:00 PM PST
    Sundays: 8:00 AM — 4:00 PM PST

  • Create a Case

    Submit a support case online 24/7 through the Create a Case page.
    Learn More >

Phone Support

Support for all Avigilon Unity and Alta brands now use the same phone number. For Avigilon Alta Video Support, locate the phone number for your region below and select option 3.

United States (US)

Phone: +1 213-297-2180

Canada (CA)

Phone: +1 213-297-2180

Brazil (BR)

Austria (AT)

Belgium (BE)

Phone: +32 25-880-707

Czech Republic (CZ)

Denmark (DK)

Phone: +45 80-82-00-39

Finland (FIN)

France (FR)

Germany (DE)

Greece (GR)

Hungary (HU)

Phone: +36 80-088-032

Ireland (IE)

Italy (IT)

Netherlands (NL)

Phone: +31 20-241-1500

Norway (NO)

Phone: +47 22-72-82-22

Portugal (PT)

Slovakia (SK)

Spain (ES)

Phone: +34 911-988-083

Sweden (SE)

Phone: +46 020-889-237

Switzerland (CH)

United Kingdom (UK)

Australia (AU)

Phone: +61 2-8748-1930

China* (North)

China* (South)

Hong Kong (HK)

Phone: +852 5806-1111

New Zealand (NZ)

Phone: +64 99-226-161

Bahrain (BH)

Phone: +973 8001-9950

Israel (IL)

South Africa (ZA)

Phone: +27 11-800-7826