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Avigilon Alta Video Support

Need help with your Alta Video (formerly Ava) products? See what resources and support options are available down below.

Alta Video Knowledge

Search articles and find FAQs to get help with your Alta Aware Cloud video software and Avigilon Alta Video security cameras.

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Alta Video Discussions

Join the conversation and find answers, ask questions, and connect with other Alta Video users.

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Alta Video Group

Connect with other like-minded users by joining a variety of topic-specific groups, including the Ava Group.

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Contact Support

Our team of specialists is here to answer your questions, Sunday 5:00 PM PST through Friday 8:00 PM PST. Note that Live Chat support for Alta Video products is not available at this time.

  • Weekend Hours

    Saturdays: 10:00 AM — 6:00 PM PST
    Sundays: 8:00 AM — 4:00 PM PST

  • Email Support

    support@​avasecurity.​com

  • Create a Case

    Submit a support case online 24/7 through the Create a Case page.
    Learn More >

Phone Support

Support for all Avigilon Unity and Alta brands now use the same phone number. For Avigilon Alta Video Support, locate the phone number for your region below and select option 3.

United States (US)

Phone: +1 213-297-2180

Canada (CA)

Phone: +1 213-297-2180

Brazil (BR)

Phone: +55 11-5171-9494

Austria (AT)

Phone: +43 0800-802-375

Belgium (BE)

Phone: +32 25-880-707

Czech Republic (CZ)

Phone: +420 228 888 961

Denmark (DK)

Phone: +45 80-82-00-39

Finland (FIN)

Phone: +358 0800-552-037

France (FR)

Phone: +33 1-73-23-56-20

Germany (DE)

Phone: +49 30-66-861-221

Greece (GR)

Phone: +30 21-1198-7620

Hungary (HU)

Phone: +36 80-088-032

Ireland (IE)

Phone: +353 1800-81-71-09

Italy (IT)

Phone: +39 04-97-84-75-20

Netherlands (NL)

Phone: +31 20-241-1500

Norway (NO)

Phone: +47 22-72-82-22

Portugal (PT)

Phone: +351 21-123-2050

Slovakia (SK)

Phone: +421 080-060-1047

Spain (ES)

Phone: +34 911-988-083

Sweden (SE)

Phone: +46 020-889-237

Switzerland (CH)

Phone: +41 21-560-36-60

United Kingdom (UK)

Phone: +44 0800-098-8779

Australia (AU)

Phone: +61 2-8748-1930

China* (North)

Phone: +86 10-800-714-1914

China* (South)

Phone: +86 10-800-140-1944

Hong Kong (HK)

Phone: +852 5806-1111

New Zealand (NZ)

Phone: +64 99-226-161

Bahrain (BH)

Phone: +973 8001-9950

Israel (IL)

Phone: +972 1809-494-413

South Africa (ZA)

Phone: +27 11-800-7826