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Avigilon Alta vs. Amazon Key for Business

For organizations that rely on delivery services for daily business operations, a secure, easy-to-manage solution is essential no matter the size of your business. Amazon Key for Business offers a solution to package delivery management, allowing drivers to safely deliver items inside of a building’s lobby. However, your organization may need an access control solution that covers more than just package delivery, such as entry management for employees, administrators and visitors like vendors or business partners. This Amazon Key for Business review will help you decide if the technology is the right fit for your property.

Quick look: key differences between Amazon Key for Business and Avigilon Alta 


Avigilon Alta

Amazon Key for Business

Complete access control solution

Avigilon offers a complete solution, including streamlined delivery management. 

Combined video and access system

Avigilon’s readers combine video and access control in one device

Secure access options

Avigilon Alta supports a variety of access methods compared to Key for Business. 

Seamless integration

Avigilon Alta’s open API makes for easy integration with other providers. 

Completely scalable solution

Avigilon Alta supports deployments of one to thousands of entries. 

Guest Passes in your control

Amazon controls courier access, while Avigilon Alta lets you grant or revoke Guest Passes for anyone at any time. 

No minimum for delivery management

Avigilon Alta Access scales to support any number of doors, buildings, and users. 

The leading solution in access control

  • Multi-tech readers support mobile, PIN codes, key cards and fobs

  • Touchless and remote unlock backed by 99.9% reliability

  • Intuitive cloud software with real-time remote management

  • 5MP video and smart AI intercom with mobile monitoring

  • Open standards for frictionless integration across all systems

  • Scales to secure a single entry or entire enterprises with ease

  • Standard wiring and PoE options with easy snap-in installation

  • Automatic updates, offline sync and encryption at every level

Comprehensive Amazon Key for Business review

Amazon Key for Business offers a solution to often-cumbersome package delivery management, helping organizations streamline the process, prevent package theft or loss and spend less time on scheduling and accepting deliveries. However, Amazon Key doesn’t provide any other access control solutions beyond delivery management, making it an obsolete option for businesses wanting a comprehensive security solution.

For more control and flexibility regarding delivery management and additional access control features, consider an alternative for Amazon Key for apartment complexes, corporate offices and more. Avigilon Alta offers a more comprehensive solution with scalable access control software and hardware that can support from one door to hundreds across multiple properties. Avigilon Alta also supports integrations with leading video, analytics, technology and communication providers, visitor and delivery management, and much more. With Avigilon’s hardware, organizations can leverage scalable access control systems with video and intercom technologies for a complete picture of entry events.

What is Amazon Key for Business?

Amazon Key for Business is a service that allows verified Amazon drivers to deliver packages inside of an organization’s building, helping enterprises streamline package management, prevent lost or stolen goods, and reduce failed delivery attempts. Key for Business specializes in delivering packages specifically ordered from Amazon, but it may be able to support delivery by some third-party couriers approved by Amazon.

How does Amazon Key work? 

The Amazon Key for Business service works with an existing access control system, such as fob readers, call boxes or remote openers. Amazon delivery drivers request access via the employee-specific Amazon Key app, are verified based on the driver, delivery address, and time of the request, and are then granted temporary access to a building’s specific door to drop off packages. Commercial customers can also use Amazon Key for apartment buildings, gated communities and other multifamily residences to help prevent package theft from outside. One downside to Amazon Key for Business’s functionality is that it works predominantly in delivering Amazon packages. Some eligible properties may be able to receive third-party deliveries from approved providers, making the process to receive non-Amazon deliveries much more complicated than it needs to be.

How much does Amazon Key for Business cost?

At the time of this Amazon Key review, the Key for Business service, installation and any maintenance is free of charge and provided by Amazon. However, to receive free installation, businesses must meet Amazon’s minimum requirement of installing 10 units that receive deliveries. For example, in order to use Amazon Key for apartment buildings, you must have at least 10 apartment or multifamily units on your property to be eligible. In addition, businesses will also need an existing compatible electrical access system to use Key for Business. While compatible with many commercial access control systems, an additional reader device may need to be installed for certain properties to use Amazon Key for Business. If you don’t have a system or your system needs an upgrade, you will have to look to another access control company, such as Avigilon, for this solution.

Avigilon Alta is a more cost-effective choice for businesses, small or large, in the long run. While Avigilon Alta’s access control solution may initially cost more than Key for Business, the extensive hardware and software choices and increased functionality allow for a truly customized security technology solution that’s worth the investment. With no minimum user or entry count necessary to use and a subscription model that allows organizations to pay for the specific solutions they need, Avigilon Alta is simpler to implement for any sized business and scalable for organizations that may grow.

Delivery management options 

The Amazon Key for Business device used to verify and allow access to buildings is a smart key fob. This fob can be connected with any existing access control system such as a call box, buzzer or more advanced access control solution. While Key for Business conveniently allows authorized delivery drivers to securely drop off packages and goods, this service doesn’t give you any additional real-time or past footage visibility into the delivery event. The Amazon Key for Business service can record video clips only if you purchase the Amazon Cloud Cam, but without it, you won’t have any audio or video clips to review in case a delivery goes awry. 

Avigilon’s solutions make visitor and delivery management simple. Avigilon’s hardware, such as the Video Intercom Reader Pro and Video Reader Pro, feature essential technology like AI-powered call routing and mobile video viewing that allow administrators to securely verify a delivery or visitor remotely. Avigilon Alta also supports a variety of access control credential methods, including key fobs, key cards, mobile and Cloud Key credentials. Avigilon Alta is also backward compatible with legacy access cards, including HID® Proximity cards, making it easier to integrate Avigilon Alta’s solution into an existing enterprise system. You can also utilize Avigilon Alta’s remote unlock feature for deliveries and guest visits, allowing administrators to unlock any door on any property with a click of a button in the cloud-based Control Center or mobile app.

Additionally, instead of leveraging Amazon’s security key smart fobs to allow delivery drivers temporary access to your building, Avigilon Alta also allows administrators to easily grant digital Guest Passes for scheduled deliveries, maintenance or company meetings that can instantaneously be controlled and edited remotely from Avigilon Alta’s Control Center. That means your organization is in control of creating and revoking access to your building, putting security in your hands.

Access control solution considerations 

While Amazon Key for Business solves some needs regarding delivery management, it doesn’t go beyond this. Your organization’s access control solution should address multiple security needs, including ensuring authorized entry for employees, tenants and administrators, keeping areas with sensitive data accessible to select users, protecting property from unauthorized threats and managing guest visits and delivery events. 

Avigilon Alta’s solution can accomplish all of these needs and more with its flexible cloud-based solution that’s simple to implement and manage from anywhere in the world. Administrators can use Avigilon Alta’s Control Center remotely to customize and edit entry permissions, send Guest Passes or adjust door schedules to create a security measure that works specifically for your enterprise. Avigilon Alta’s open API and mobile SDKs also allow for a completely customized experience, supporting integrations with video management systems like Cisco Meraki, visitor management programs like Envoy and Eden Workplace, identity services like Okta and Google Workspace, analytics systems like Splunk and Dragonfruit, and so much more that can build upon your access control. Connect a video management system for automatically recorded clips of an entry event, or connect an analytics provider to access real-time analytics to how your building’s entries are being used. With over 45 integrations available in the App Marketplace, it’s never been easier to fortify your business’s access control for a more comprehensive security solution.

The ultimate guide to access control

Learn everything you need to successfully future-proof your physical access control system with this buyer’s guide.

Best customer support

When it comes to your business’s delivery management, it’s best to have customer support you can count on. With Amazon Key for Business, customers will need to email or call to speak with an Amazon Customer service representative for assistance. Avigilon’s team of customer support experts are available 24÷7÷365 to assist you with your access control system, including troubleshooting any access control hardware that you need to securely approve and accept packages, or software needed to conduct business. With an extensive catalog of detailed support articles to help you use and improve your technology, Avigilon is always available to help you when your organization needs it.

Alternatives to Amazon Key for Business

While Amazon Key for Business helps businesses with package delivery management, it does not provide any other access control solutions and requires an existing access control system to function. With this in mind, Amazon Key for Business can be used alongside a solution like Avigilon Alta, allowing organizations to get the benefits of Key for Business’s Amazon delivery offering and Avigilon’s complete access control solution. 

Avigilon offers a variety of different features, as well as scalability, for delivery and visitor management that can’t be experienced with Amazon Key for Business. Whether your organization needs one or thousands of entries secured, Avigilon Alta’s solution is made to scale up or scale down with simplicity. This goes for user capability, too, with the ability to add an unlimited number of users to your Avigilon Alta plan. Avigilon Alta’s flexible solution also allows for complete control of entry schedules for specific users and access to detailed activity logs, making it easy for organizations to keep track of deliveries, visitors, employees and more.

In addition, Avigilon’s access control hardware provides technology that goes beyond the Key for Business device. With a built-in 5MP camera and AI-powered voice recognition, the Avigilon Pro Series door readers can better assist delivery drivers and visitors through the delivery process, and teams can review video footage of the delivery event when necessary. Avigilon customers can also leverage powerful integrations with video management systems to capture detailed and real-time footage, help identify specific users, set real-time alerts and allow for remote monitoring and management. These features, which Amazon Key for Business lacks, help empower your organization to take control of your security.

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