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Global Contact Information

Global Contact Information

Phone phone
  • NORTH AMERICA

    +1 888-281-5182

    Tech Support: Option 1
    Sales Inquiries: Option 2
    Order & Returns: Option 3
    Billing Inquiries: Option 4

  • INTERNATIONAL

    +1 604-629-5182

    Tech Support: Option 1
    Sales Inquiries: Option 2
    Order Management: Option 3
    Billing Inquiries: Option 4

    Australia (+61): 1800 501 737
    Austria (+43): 0800 802 375
    Bahrain (+973): 8001 9950
    Belgium (+32): 0800 26 761
    Brazil (+55): 0800 099 9121
    China* (North): (+86) 10 800 714 1914
    China* (South): (+86) 10 800 140 1944
    Croatia (+385): 0 800 200 417
    Cyprus (+357): 0 800 77336
    Czech Republic (+420): 800 080 887
    Denmark (+45): 80 82 00 39
    Finland (+358): 0800 552 037
    France (+33): 08 05 08 06 33
    Germany (+49): 0800 7239489
    Greece (+30): 800 848 1076
    Hong Kong* (+852): 800964535
    Hungary (+36): 80 088 032
    Ireland (+353): 1800 81 71 09
    Israel (+972): 1809 494 413
    Italy (+39): 800 176 851
    Luxembourg: (+352) 0800 810 56
    Macau* (+853): 800 964 535
    Netherlands (+31): 0800 540 0005
    New Zealand (+64): 800 003 009
    Norway (+47): 800 24 651
    Portugal (+351): 800 180 237
    Slovakia (+421): 080 060 1047
    Slovenia (+386): 080 488 829
    South Africa (+27): 080 099 0920
    Spain (+34): 900 838 630
    Sweden (+46): 020 889 237
    Switzerland (+41): 0800 00 99 22
    United Kingdom (+44): 0800 098 8779

    * NOTE: Restrictions and charges may apply depending on the region and/or mobile carrier. May not be accessible from a payphone.

Order Status receipt

Did you know Partners can now track the status of their Avigilon orders on the Partner Portal? Head over there to learn how.

Chat chat
Email email
Locations location_on
  • location_city

    Global Headquarters

    555 Robson Street, 3rd Floor
    Vancouver, British Columbia
    Canada  V6B 3K9

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  • email

    Mailing Address

    768 Seymour Street
    Telus Mailroom
    Vancouver, British Columbia
    Canada  V6B 3K9

  • US

    Avigilon USA

    415 E Exchange Pkwy
    Allen, TX  75002
    United States of America

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  • US

    Avigilon Boston

    450 Artisan Way, Suite 200
    Somerville, MA  02145
    United States of America

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  • PT

    Avigilon Europe

    Torre Zen
    Av. Dom João II 41 6th floor,
    1998-023  Lisboa
    Portugal

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  • AE

    Avigilon Middle East

    Reef Tower, Jumeirah Lakes Towers
    Unit No. R29-08, 29th Floor, PO Box 115738
    Dubai UAE

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  • SG

    Avigilon Singapore

    80 Pasir Panjang Road #18-81
    Mapletree Business City II
    Singapore  117372

    map

Main telephone support

Sunday 4:30 PM PST - Friday 6:00 PM PST
Multi-language support is based on agent availability.

On-Call telephone support for critical issues

Friday 6:00 PM PST - Sunday 4:30 PM PST
Limited on-call telephone support is available for critical issues. You may be required to leave a message for a callback. We will attempt to return all calls within 2 hours. Note that support for Access Control / ACM is limited during this period.
Multi-language support is based on agent availability.

Live chat support

Sunday 4:30 PM PST - Friday 6:00 PM PST**
Live chat technical support is available for Avigilon Surveillance related Products only.

** Monday 6:30 AM PST - Friday 3:00 PM PST - Sales and Order Management(RMA/Orders)