Last Updated: 5/21/2024
Motorola Solutions and its related entities (“Motorola Solutions”) use third party companies (each, a “sub-processor”) to process personal data on behalf of its customers who have purchased Avigilon Alta and/or Avigilon Unity products or services, in accordance with those customer instructions; and in strict accordance with the terms of a written contract between Motorola Solutions and the sub-processor.
Motorola Solutions imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws. Further information relating to sub-processor security measures can be found via the external links below.
Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer’s agreement with Motorola Solutions.
Offerings | Subprocessor | Service(s) Provided | Nature and Purpose of Processing | Location(s) of Processing | External Links with More Information |
Avigilon Alta | Hubspot | Hubspot CRM and web hosting | Avigilon.com marketing hosting service provider | United States | |
Locize | Locize translation service | Motorola Solutions operations cloud service Provider | European Union | ||
Mouseflow | Mouseflow marketing analytics | Avigilon.com marketing analytics service provider | United States | ||
OpenPath Security, Inc. (a Motorola Solutions company) | Alta Control Center | Avigilon Alta Aware administration portal data processor | European Union, United States | https://www.motorolasolutions.com/en_us/about/trust-center.html | |
Amazon Web Services EMEA | Cloud hosting services (EC2, S3, RDS, SQS, IoT MQTT, DynamoDB, Cloud Watch, Lambda, SES, Redshift, Kinesis, API Gateway, AWS WAF) | Avigilon Alta hosting service provider | European Union United States | ||
Microsoft Azure (Cloud Platform) | Cloud hosting services | OpenPath Intercom service provider | European Union United States | https://www.microsoft.com/en-us/trust-center/product-overview | |
Apple, Inc. | Apple iOS Software | Apple App Store for Alta Access and Alta Aware Mobile Applications | European Union United States | https://www.apple.com/legal/privacy/data/en/app-store/ | |
Google LLC | Google Play | Google Play Store for Alta Access and Alta Aware Mobile Applications | European Union United States | https://policies.google.com/privacy?hl=en-GB | |
Firebase | Mobile App(s) | Mobile app monitoring | Worldwide | ||
Sentry | Cloud Infrastructure Monitoring | Cloud-based error monitoring | United States, European Union | ||
New Relic | Web and App | Application performance monitoring | United States | https://newrelic.com/platform/application-monitoring | |
Avigilon Alta Aware | Google Ireland Ltd | Cloud hosting services (GKE, Cloud Storage, Cloud SQL) | Avigilon Alta Aware SaaS infrastructure primary cloud service provider | Australia, Canada, European Union, United Kingdom, United States | |
Wasabi.com | Cloud hosting services | Avigilon Alta Aware cloud storage provider | Australia, Canada, European Union, United States | ||
Digital Ocean | Cloud hosting services | Avigilon Alta Aware SmartPath public cloud provider | Canada, European Union, Singapore, United Kingdom, United States | ||
Bugfender | Bugfender mobile crash reports | Avigilon Alta Aware mobile application crash reporting service provider | European Union, United States | ||
Bugsnag | Bugsnag | Avigilon Alta Aware cloud infrastructure monitoring service provider | European Union, United States | ||
Report-URI | Avigilon Alta Aware web security service provider | European Union, United Kingdom, United States | https://report-uri.com/home/privacy_policy | ||
Avigilon Unity | Apple, Inc. | iOS Mobile App | Mobile app development | United States | |
Elastic | Cloud services | Cloud storage for JSON documents | United States, Australia, Canada | ||
Flexera Software | Revenera usage analytics | Used to analyze usage trends by end users for product improvement | United States | ||
Google LLC | Google Play | Mobile app development and push notification | United States, Worldwide | ||
Microsoft Corporation | Microsoft Azure Blob Store | Cloud storage for JSON documents | United States, Canada, Australia | ||
PubNub, Inc. | WebRTC video streaming | Video streaming service | United States | ||
Salesforce, Inc. | Ticketing system for support | Customer relationship management | United States | ||
Twilio | Twilio MessagingX | SMS service | United States | ||
WhatsApp Secure Private Messaging | Communication services for customer support | Worldwide | |||
Motorola Solutions Operations | Service Now | Service Now SaaS solution | Motorola Solutions customer support service desk | United States | https://www.servicenow.com/company/trust.html |
Avigilon Corporation (a Motorola Solutions company) | Customer account management and billing | Motorola Solutions operations data processor | Canada, EU, United States | https://www.motorolasolutions.com/en_us/about/trust-center.html | |
Avigilon USA Corporation (a Motorola Solutions company) | Customer account management and billing | Motorola Solutions operations data processor | European Union, United States | https://www.motorolasolutions.com/en_us/about/trust-center.html | |
Motorola Solutions, Incorporated | Customer account management and billing | Motorola Solutions operations data processor | European Union, United States | https://www.motorolasolutions.com/en_us/about/trust-center.html | |
Netsuite (Oracle) | Netsuite ERP | Motorola Solutions operations cloud service Provider | United States |