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RMA Express Return Request

RMA Express Return Request

This form is for registered partners only, and is the fastest method for requesting an advance replacement or return for credit.

Once the form is completed, a Return Material Authorization (RMA) Request is opened, and after validating,a confirmation will be emailed to the requester to print and ship with the product(s) to be returned.

Important notes:

  • Items returned without first requesting an RMA will not be accepted.
  • NVR Servers (HD-NVRx) and Workstations (HD-NVRWS) cannot be submitted for RMA. Contact us by phone to resolve the issue.
  • Submitting an incomplete request will delay the RMA process.
  • For full details about returns, read the complete Avigilon warranty and return policies.

Return Information

Product Information

Please group your return request by the product’s model number. If there are other product models to be included in the request, use the + (Add more items) link below.

Please provide 1 of the 3 following numbers:


Shipping Information

When you receive the replacement, the box will include a return shipping label. Use the replacement box with the return shipping label to send the original equipment back to Avigilon. You can call the carrier denoted on the label to schedule a pick up. If any equipment has not been received by Avigilon within 30 days, you will be invoiced for the replacements.


The return shipping label expires in 30 days. Please ship the equipment to one of the following addresses:

United States:
Motorola Solutions Video Manufacturing, Inc.
2910 Telecom Parkway
Richardson, TX 75082
Avigilon c/o Kuehne + Nagel BV
Schiphol Logistics Park
Pudongweg 1
1437 EM Rozenburg
All other countries:
Avigilon Corporation
Suite 150-4620 Viking Way
Richmond, BC, V6V 2L5

Please remove any lenses or other equipment not associated with this RMA before sending it back. Any items sent to Avigilon that are not authorized by this RMA will not be returned.