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Limited Warranty – Supplement #1

Limited Warranty – Supplement #1

This document supplements and does not replace the Avigilon Limited Warranty for Hardware Products (avigilon.com/warranty). This document provides supplemental warranty information applicable only to the specific hardware products listed in the table below.

Avigilon Product
Исходная гарантия Дополнительное продление гарантии
Technical Phone Support
Поддержка на объекте
Replacement Parts
Warranty Period Expected Dispatch Window* 2 Year Warranty Extension Повышение уровня гарантийного обслуживания Гарантия с сохранением носителей
NVR4X-PRM-192TB/217TB 5 Years Next Business Day remove NVR4X-PRM2-WARR-5Y4HMC HD-NVR-KYD-WARR-xYR check check check
NVR4X-PRM-64TB/96TB/
128TB/157TB
5 Years Next Business Day remove NVR4X-PRM1-WARR-5Y4HMC HD-NVR-KYD-WARR-xYR check check check
NVR4X-STD-xxTB 5 Years Next Business Day remove NVR4X-STD-WARR-5Y4HMC HD-NVR-KYD-WARR-xYR check check check
NVR4-VAL-xxTB 3 Years Next Business Day NVR4-VAL-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
NVR4-WKS-xTB 3 Years Next Business Day NVR4-WKS-WARR-EXTEND-2YR remove remove check check check
VMA-AIA1-CGx 3 Years Next Business Day VMA-AIA1-WARR-EXTEND-2YR remove remove check check check
AVA-HED1-xxxTB 3 Years Next Business Day AVA-WARR-EXTEND-2YR remove remove check check check
AVA-EXP1-xxxTB 3 Years Next Business Day AVA-WARR-EXTEND-2YR remove remove check check check
RM5-WKS-xMN 3 Years Next Business Day RM5-WKS-WARR-EXTENED-2YR remove remove check check check
Monitors 3 Years n/a remove remove remove check remove check
Принадлежности, которые поставляются с сетевыми видеорегистраторами Avigilon или устанавливаются в них (комплекты графического процессора или 2-го центрального процессора) Как у Avigilon NVR Как у Avigilon NVR remove remove remove check remove check
Legacy Products
HD-NVR4-PRM-xxTB 3 Years 4 часа HD-NVR4-PRM-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
HD-NVR4-STD-xxTB 3 Years 4 часа HD-NVR4-STD-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
HD-NVR3-PRM-xxTB 3 Years 4 часа HD-NVR3-PRM-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
HD-NVR3-STD-xxTB 3 Years 4 часа HD-NVR3-STD-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
HD-NVR3-VAL-xxTB (с августа 2018 г.) 3 Years Next Business Day HD-NVR3-VAL-WARR-EXTEND-2YR-G2 remove HD-NVR-KYD-WARR-xYR check check check
HD-NVR3-VAL-xxTB (до августа 2018 г.) 3 Years 4 часа HD-NVR3-VAL-WARR-EXTEND-2YR remove HD-NVR-KYD-WARR-xYR check check check
HD-NVRWS3-xTB 3 Years Next Business Day HD-NVRWS3-WARR-EXTEND-2YR remove remove check check check
HD-RMWS4-4MN 3 Years Next Business Day HD-RMWS4-4MN-WARR-EXTEND-2YR remove remove check check check
HD-RMWS3-4MN 3 Years Next Business Day HD-RMWS3-4MN-WARR-EXTEND-2YR remove remove check check check
HD-RMWS3-2MN 3 Years Next Business Day HD-RMWS3-2MN-WARR-EXTEND-2YR remove remove check check check
HD-NVR3-EXP-DAS-xxxTB 3 Years 4 часа remove remove remove check check check

1Ожидаемое время выезда — это примерный промежуток времени между принятием решения отправить технического специалиста на объект заказчика и прибытием специалиста. Обратите внимание, что указанное ожидаемое время выезда является примерной, а не гарантированной величиной.

Return of Defective Parts, Replacement Parts, and “Keep Your Drive” Warranty

Subject to the terms of the Avigilon Limited Warranty and the following conditions, for any in-warranty repairs of the products listed in this document, the cost of any replacement parts will be borne by Avigilon:

  • If the end user of the product is not located in one of the Supported Countries listed below, the end user or Avigilon Partner will be responsible for any shipping costs, customs, or duties associated with obtaining and delivering the replacement parts. Any stated shipment times for replacement parts are not guaranteed.
  • All parts found to be defective by Avigilon that are replaced by Avigilon under the Avigilon Limited Warranty must be returned to Avigilon (or a third-party designated by Avigilon) otherwise the end user will be billed for the replacement part.
  • The Avigilon Limited Warranty does not apply to any products purchased or used in any of the Restricted/Prohibited Countries listed below.

For NVRs listed in this document that have hard drives, at any time during the applicable warranty period for such hardware product, end users can elect to purchase a "Keep Your Hard Drive" warranty from Avigilon (KYD Warranty). Subject to certain terms and conditions, all hard drives that are covered by a KYD Warranty which are replaced by Avigilon in connection with a repair under the Avigilon Limited Warranty will not be required to be returned to Avigilon. Please contact Avigilon Technical Support for more information related to the KYD Warranty option.

Technician Dispatch

Subject to the terms of the Avigilon Limited Warranty and the limitations set forth in this document, if the end user of the product is located in one of the Supported Countries listed below, an Avigilon or Avigilon provided third-party technician may be dispatched for on-site assessments and repairs under the Avigilon Limited Warranty for the products listed in this document. For end users not located in one of the Supported Countries listed below, Avigilon will not provide (directly or indirectly) on-site assessment and repairs under the Avigilon Warranty, however, support may otherwise be available from an in-country third-party service provider. In these circumstances, the end user or Avigilon Partner will be responsible for delivery and collection of the products to/from the in-country third-party service provider’s repair facility (where needed) and for the costs of any labour incurred.

Not Covered by the Avigilon Limited Warranty

The Avigilon Limited Warranty does not cover or otherwise include the following:

  • On-site operating system or software (including video management software) support or reinstallation.
    This is a software issue and will only be supported if recommended by Avigilon Technical Support via phone support.
  • On-site troubleshooting by an Avigilon technician or Avigilon-provided third-party technician.
  • Immediate system (hardware) replacement by Avigilon.
    System replacement will be done at the discretion of Avigilon Technical Support. It will typically require 3 major component failures (e.g. motherboard, PERC controller, etc.) and 7-10 business days to complete.

Regional Support Capabilities

Как сказано выше, ограниченная гарантия Avigilon и связанная с ней поддержка (в том числе на объекте) могут быть недоступны, ограничены или отличаться в зависимости от географического положения конечного пользователя. Выездное гарантийное обслуживание, если такое возможно, осуществляется на указанном в документации объекте установки. Чтобы уточнить уровень обслуживания, предоставляемый в вашем регионе, отправьте запрос с помощью формы обращения в службу поддержки, указав полный адрес.

Supported Countries

СЕВЕРНАЯ И ЮЖНАЯ АМЕРИКА

Antigua & Barbuda Argentina Aruba Bahamas Barbados Bermuda
Bolivia Brazil British Virgin Islands Canada Cayman Islands Chile
Colombia Costa Rica Dominican Republic Ecuador El Salvador French Guiana
French West Indies Grenada Guatemala Guyana Honduras Jamaica
Mexico Nicaragua Panama Paraguay Peru Puerto Rico
Sint Maarten Suriname Trinidad & Tobago United States US Virgin Islands Uruguay
Venezuela          

ASIA PACIFIC

Australia Brunei China Hong Kong India Indonesia
Japan Macau Malaysia New Zealand Pakistan Philippines
Singapore South Korea Taiwan Thailand Vietnam  

ЕВРОПА, БЛИЖНИЙ ВОСТОК И АФРИКА

Algeria Angola Austria Azerbaijan Bahrain Belgium
Botswana Bulgaria Côte d'Ivoire Croatia Czech Republic Denmark
Egypt Estonia Ethiopia Finland France Germany
Ghana Greece Hungary Iceland Iraq Ireland
Israel Italy Jordan Kazakhstan Kenya Kuwait
Latvia Libya Lithuania Luxembourg Monaco Morocco
Mozambique Namibia Netherlands Nigeria Norway Oman
Poland Portugal Qatar Romania Russia Саудовская Аравия
Serbia Slovakia Slovenia South Africa Spain Sweden
Switzerland Tanzania Turkey UAE Uganda Ukraine
United Kingdom Vatican City        

RESTRICTED/PROHIBITED COUNTRIES

Cuba Iran North Korea Sudan Syria