AI Appliance (ACC 7) Firmware

Version 4.4.0.60 (ACC Version 7.4.0.22) – Released December 5, 2019

Release Summary

This is the first release of ACC 7.4.

While ACC 7 is a paid major version upgrade, all customers with AI appliances can take advantage of a free upgrade to ACC 7 for their AI appliances without a time restriction.

Issues Fixed

• Corrected an issue that could prevent license activation when the server or site name contained non ASCII characters.
• Improved range checking on several recording setting functions using WebEndpoint.
• Addressed problems with applying licenses to sites that only contain factory-licensed appliances.
• Corrected an issue that prevented configuration of classified object analytics when modifying the number of objects for the rule.
• Provided more descriptive installer error messages.
• Corrected an issue on heartbeat handling for WebEndpoint integrations on session renewal.

Known Issue

• When changing camera type or analytics scene mode on a server analytics channel the applicance application may restart.

Version 4.2.22.18 (ACC Version 7.2.2.4) – Released November 6, 2019

Release Summary

This is a service release for ACC 7.2. Users that are experiencing one or more of the other issues listed in the Fixed Issues list below are encouraged to upgrade to this release.

While ACC 7 is a paid major version upgrade, all customers with ES appliances can take advantage of a free upgrade to ACC 7 for their ES appliances without a time restriction.

Due to the size of the upgrade package, upgrading to this release via WebUI from firmwares prior to 1.4.8.50 is not supported. ACC Remote Site Upgrade feature must be used. This restriction no longer applies once the appliance has been upgraded to a new firmware.

Note - Due to security improvements, ACC 6.10 and later versions cannot be downgraded to a previous version. Customers are always recommended to back-up their ACC Site Settings before any upgrade.

Issues Fixed

• Changed the default expore format to AVE (native) for results exported from Appearance Search or Identity Search. The default format was incorrectly changed from AVE to AVI in ACC 7.2.0
• Fixed an issue where a newly created private bookmark could be seen by other non-admin users logged into the site until those users logged out and back in
• Addressed an issue that could cause ACC Client to crash when accessing the Avigilon AI Appliance setup if certain models of Axis cameras were connected to the site
• Improved the logic in the ACC Server installer to prevent it from inadvertently removing the AvigilonConfig and AvigilonData folders when aborting an upgrade from certain ACC 5.x versions to ACC 7
• Fixed an issue that couse cause ACC Client to crash when selecting one or more thumbnails for Identity Search results
• Corrected an issue that caused the white balance slider to be cut off in the Image and Display settings (camera setup) for certain languages

Known Issues

• If ACC Site Families are used, failed user login attempts to a child site do not appear in the child site's audit logs. However, these failed login attempts will appear in the parent site's audit logs and can be reviewed by an administrator there. This is a newly introduced issue in ACC 7.2 and will be fixed in an upcoming service release.
• ACC Central Monitoring Notifications will not include JPEG image or video clips in the notifications if the related camera is configured to encode streams using H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release.
• Both the ACC Web Endpoint and the ACC Mobile 3 app are unable to stream video from cameras configured to use H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release.

Version 4.2.20.56 (ACC Version 7.2.0.18) – Released Sept 10, 2019

Release Summary

This is the initial release of ACC 7.2 and introduces support for the H5A camera line with next-generation video analytics, Appearance Search by Description for Vehicles, and other features as described below. Customers that have adopted ACC 7 and are experiencing one or more of the other issues listed in the Fixed Issues list below are encouraged to upgrade to this release.

While ACC 7 is a paid major version upgrade, all customers with ES appliances can take advantage of a free upgrade to ACC 7 for their ES appliances without a time restriction.

Due to the size of the upgrade package, upgrading to this release via WebUI from firmwares prior to 1.4.8.50 is not supported. ACC Remote Site Upgrade feature must be used. This restriction no longer applies once the appliance has been upgraded to a new firmware.

Note - Due to security improvements, ACC 6.10 and later versions cannot be downgraded to a previous version. Customers are always recommended to back-up their ACC Site Settings before any upgrade.

New Features

• H5A Camera Line with Next-Generation Analytics Support - adds support for the H5A camera line. The next-generation video analytics on these cameras delivers better object tracking, simultaneous tracking of a larger number of individual objects, and the tracking of both stationary and moving objects. ACC’s video analytics overlay settings have been updated to allow the display of moving objects only or all objects (moving and stationary) from these cameras. In addition, vehicles are classified by sub-types (car, truck, bus, motorcycle, and bicycle) and these sub-types are available as more specific search options within ACC’s Motion Search for classified objects, but aren’t available when configuring analytic event configurations for rules and alarms.
• Appearance Search by Description for Vehicles - introduces the ability to search for a vehicle of interest by color and vehicle category (car, truck, bus, motorcycle, bicycle), and this is supported for any cameras that include Avigilon next-generation video analytics or self-learning video analytics and that have Appearance Search enabled. This includes H5A cameras, H4A cameras, H3A cameras, and those connected to an Avigilon AI appliance.
• Remote Site Upgrade for all server components - all ACC server-based components can now be upgraded remotely. This includes ACC Server, the ACC Analytics Service, the ACC Web Endpoint, the ACC LPR Plug-in, and additional language packs for help content.
• Licensing Changes for 3rd Party Multi-Channel ONVIF Devices - licensing requirements have been relaxed for the connection of 3rd party multi-channel devices when using the ONVIF driver. Only one ACC channel license is now required for each device (whereas previously one license was required for each channel).

Issues Fixed

• Corrected an issue that caused Appearance Search to time out and not return any results in some cases.
• Fixed an issue that could cause the analytics configuration to be lost for cameras connected to the Avigilon AI Appliance after an ACC Server restart.
• Fixed an issue where running an Event Search with a large time range could cause ACC Server to shut down unexpectedly.
• Fixed an issue where certain devices connected using the ONVIF driver could cause ACC Server to crash.
• Corrected an issue that prevented Appearance Search from working in the Avigilon Player for ACC archives that included cameras linked with the Avigilon AI Appliance.
• Updated the behavior when connecting new ONVIF devices so that secondary streams are disabled by default to prevent issues on initial connection. Users can choose to enable secondary stream as part of their initial configuration of the camera or at any time afterwards. Existing camera connections are not affected.
• Corrected a problem with the interpretation of Onvif version information that prevented speaker setup for some Onvif connected devices to be unavailable.
• Fixed a problem that prevented the Appearance Search results graph from loading the results for searches that involve a large number of cameras.
• Added a tooltip that was missing for the 'star' icon in the Appearance Search and Identity Search interfaces

Avigilon™ Device FW Included

• V2.2.0.78 for H.264 encoders
• V2.6.0.174 for H3 Box Dome cameras
• V2.6.0.174 for H3 Bullet cameras
• V2.6.0.174 for H3 PTZ cameras
• V2.6.0.174 for H3 Micro Dome cameras
• V3.28.0.86 for H4 Box Bullet Dome cameras with self-learning analytics
• V3.28.0.100 for H4 HD Camera (-B)
• V3.28.0.112 for H4 PTZ cameras
• V3.28.0.58 for H3 Multisensor cameras
• V3.28.0.84 for H4 Fisheye cameras
• V3.28.0.112 for H4 IR PTZ
• V3.22.0.36 for H4 Thermal Camera
• V3.26.0.38 for H4 Video Intercom
• V3.28.0.86 for H.264 H3 cameras with self-learning analytics
• V3.16.0.252 for H4 Pro H.264 cameras
• V3.28.0.82 for H4 SL Bullet and Dome cameras
• V3.28.0.82 for H4 Mini Dome cameras
• V3.18.0.36 for APD Sensor
• V3.28.0.80 for H4 Multisensor

Version 4.0.20.68 (ACC Version 7.0.0.30) – Released June 13, 2019

Release Summary

This is a hotfix release for ACC 7.0 that resolves two significant issues. All customers that have adopted ACC 7 are encouraged to upgrade to this release to avoid a potentially confusing user experience when exporting, bookmarking, or using searches

While ACC 7 is a paid major version upgrade, all customers with ES appliances can take advantage of a free upgrade to ACC 7 for their ES appliances without a time restriction.

Due to the size of the upgrade package, upgrading to this release via WebUI from firmwares prior to 1.4.8.50 is not supported. ACC Remote Site Upgrade feature must be used. This restriction no longer applies once the appliance has been upgraded to a new firmware.

Note - Due to security improvements, ACC 6.10 and later versions cannot be downgraded to a previous version. Customers are always recommended to back-up their ACC Site Settings before any upgrade.

Issues Fixed

• Corrected an issue that affected the Export, Bookmark, and various Search user interfaces in the ACC Client and Avigilon Player. If the date range spanned midnight UTC, the end date reflected in the 'to' field was one day greater than what it should have been.
• Fixed an issue that could cause the ACC Client to crash when initiating an Identity Search. This was generally only seen if the ACC Server had previously been connected with different ACM appliances, or had the same ACM appliance disconnected and reconnected multiple times.

Known Issues

• The current version of the Access Control Manager integration (AvigilonAcmIntegration-5.8.4.13) is incompatible with ACC 7. If you have ACM integrated to pull video from an ACC 5 or ACC 6 system, do not upgrade to ACC 7 at this time. Avigilon is working to make an updated version of the integration available as soon as possible
• ACC Central Monitoring Notifications will not include JPEG image or video clips in the notifications if the related camera is configured to encode streams using H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release.
• Both the ACC Web Endpoint and the ACC Mobile 3 app are unable to stream video from cameras configured to use H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release

Avigilon™ Device FW Included

• V2.2.0.58 for HD H.264 cameras
• V2.2.0.76 for H.264 encoders
• V2.6.0.172 for H3 Box Dome cameras
• V2.6.0.172 for H3 Bullet cameras
• V2.6.0.170 for H3 PTZ cameras
• V2.6.0.170 for H3 Micro Dome cameras
• V3.28.0.86 for H4 Box Bullet Dome cameras with self-learning analytics
• V3.28.0.86 for H4 HD Camera (-B)
• V3.16.0.248 for H4 PTZ cameras
• V3.28.0.58 for H3 Multisensor cameras
• V3.28.0.36 for H4 Fisheye cameras
• V3.20.0.64 for H4 IR PTZ
• V3.22.0.36 for H4 Thermal Camera
• V3.26.0.38 for H4 Video Intercom
• V3.28.0.86 for H.264 H3 cameras with self-learning analytics
• V3.16.0.252 for H4 Pro H.264 cameras
• V3.28.0.82 for H4 SL Bullet and Dome cameras
• V3.28.0.82 for H4 Mini Dome cameras
• V3.18.0.36 for APD Sensor
• V3.28.0.34 for H4 Multisensor

Version 4.0.20.64 (ACC Version 7.0.0.28) – Released June 5, 2019

Release Summary

This initial release of ACC 7 introduces the Focus of Attention interface, a new concept for live video monitoring that makes it easier to effectively monitor large numbers of cameras and brings attention to events that would otherwise be missed. ACC 7 also introduces a refreshed user interface with a new optional dark mode theme, specifically designed for use in dimly-lit environments.

ACC 7 is a paid major version upgrade and customers running previous major versions will require ACC 7 upgrade activation IDs (license keys) to use the software. If you have a system with a previous version of ACC, contact your integrator partner or Avigilon sales representative for pricing and to determine upgrade licensing requirements for your system.

Due to the size of the upgrade package, upgrading to this release via WebUI from firmwares prior to 1.4.8.50 is not supported. ACC Remote Site Upgrade feature must be used. This restriction no longer applies once the appliance has been upgraded to a new firmware.

Note - Due to security improvements, ACC 6.10 and later versions cannot be downgraded to a previous version. Customers are always recommended to back-up their ACC Site Settings before any upgrade.

Issues Fixed

• Focus of Attention interface - introduces an entirely new way to live monitor video security systems and, when combined with Avigilon artification intelligence (AI) and video analytics technologies, enables operators to be more effective when monitoring large numbers of cameras. Events that are occurring across cameras from the entire site are visualized in an easily consumable format that always makes it clear where the operator should focus his or her attention.
• User Interface Refresh - ACC’s interface has been refreshed with a modernized design. Bounding boxes for classified objects detected by Avigilon self-learning analytics have updated stylizations that make it easier to view them when objects partially overlap one another. Bounding boxes for both people and vehicles now use a teal color for the boxes and have icons that appear on-hover to indicate the object type.
• Dark Mode Theme - a new optional dark theme for the user interface to reduce visual fatigue in dimly-lit environments like security operators centers.
• Age category for Avigilon Appearance Search™ technology - it is now possible to specify an age category (adult versus child) when searching for a person of interest by physical description.
• Enhanced Experience for Browsing the ACM Interface within ACC - users that have unified their ACM system with ACC now benefit from an improved experience when browsing the ACM web-based interface within ACC. Now users with ACM-based credentials are provided with single sign-on, and it is no longer necessary to re-enter the ACM credentials when opening the ACM web page within ACC.
• Improved Web Page Support - the rendering engine used to display web pages within ACC has been completely replaced and delivers improved support for modern websites.
• More Granular Assignment of Group Privileges to Cameras - it is now possible to assign users different privileges for different cameras. For instance, users can be granted access to live video for one group of cameras but both live and recorded access to another set of cameras by assigning the user to multiple groups, with each group having their own privileges and camera access rights. Based on system configuration, customers upgrading from earlier releases of ACC may experience more restricted permissions than desired. This can be corrected by adding devices to the affected groups, or adding the users affected to more groups.
• Simplified Licensing - it is now easier to order and to activate ACC software licenses with a simplified set of license part numbers. Most notably, it is now possible to order a single activation ID (license key) for any number of camera channel connections, which greatly reduces the number of activation IDs that you need to manage. In addition, the new Avigilon Licensing Portal makes it easier to track and manage all of your ACC 7 software license purchases.
• ONVIF® Profile T & Profile S conformance - ACC 7 offers advanced features for Profile T conformant cameras such as H.265 support, motion detection, motion configuration, 2-way audio, and digital I/O; this adds substantial functionality over what is available using Profile S conformant cameras. If streaming negotiation using Profile T fails, ACC will fall back to the Profile S connection sequence instead.

Known Issues

• The current version of the Access Control Manager integration (AvigilonAcmIntegration-5.8.4.13) is incompatible with ACC 7. If you have ACM integrated to pull video from an ACC 5 or ACC 6 system, do not upgrade to ACC 7 at this time. Avigilon is working to make an updated version of the integration available as soon as possible
• ACC Central Monitoring Notifications will not include JPEG image or video clips in the notifications if the related camera is configured to encode streams using H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release.
• Both the ACC Web Endpoint and the ACC Mobile 3 app are unable to stream video from cameras configured to use H.265. The workaround is to configure the camera to use H.264. This will be resolved in an upcoming release

Avigilon™ Device FW Included

•  V2.2.0.58 for HD H.264 cameras
• V2.2.0.76 for H.264 encoders
• V2.6.0.172 for H3 Box Dome cameras
• V2.6.0.172 for H3 Bullet cameras
• V2.6.0.170 for H3 PTZ cameras
• V2.6.0.170 for H3 Micro Dome cameras
• V3.28.0.76 for H4 Box Bullet Dome cameras with self-learning analytics
• V3.28.0.76 for H4 HD Camera (-B)
• V3.16.0.248 for H4 PTZ cameras
• V3.28.0.58 for H3 Multisensor cameras
• V3.28.0.36 for H4 Fisheye cameras
• V3.20.0.64 for H4 IR PTZ
• V3.22.0.36 for H4 Thermal Camera
• V3.26.0.38 for H4 Video Intercom
• V3.28.0.76 for H.264 H3 cameras with self-learning analytics
• V3.16.0.252 for H4 Pro H.264 cameras
• V3.28.0.66 for H4 SL Bullet and Dome cameras
• V3.28.0.66 for H4 Mini Dome cameras
• V3.18.0.36 for APD Sensor
• V3.28.0.34 for H4 Multisensor